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Return to ShopRefund Policy
Last updated: March 2026
1. Digital Products & Assessments
All purchases involving assessment forms, protocol recommendations, and digital guides are non-refundable once accessed or submitted. Assessments are personalized and reviewed as part of our clinical process.
2. Herbal Products & Supplements
Due to the nature of herbal supplements, opened or used products are non-refundable. Products returned due to change of mind are not eligible for refunds. Refunds are not issued based on lack of expected results, as individual responses to herbs vary.
3. Damaged or Incorrect Orders
If you receive a damaged product or the wrong item, please contact support@ikumiherbs.com within 48 hours of delivery with your order number and clear photos. Eligible cases may receive a replacement or store credit at Ikumi's discretion.
4. Consultations
Consultation fees are non-refundable once the session has been booked. Rescheduling is allowed with at least 24 hours' notice. Missed appointments without notice are not eligible for refunds or rescheduling.
5. International Orders
Ikumi is not responsible for customs delays, import duties or taxes, or seizures by customs authorities. International orders are non-refundable in these cases.
Ikumi products are herbal supplements intended to support wellness. They are not intended to diagnose, treat, cure, or prevent any disease. Results may vary between individuals. Questions? Contact hello@ikumiherbs.com